SalesForce.com

Salesforce widens cloud development platform

nextupresearch1 — Wed, 03 Feb 2010 07:44:52 +0000

Salesforce broadened its cloud development platform with new services for business process management. The new services are called Visual Process Manager. Salesforce customers can subscribe to Visual Process Manager for a US$50 monthly fee per user, which covers all users. It is comprised of a process designer, wizard builder, process simulator and a real-time process engine.

Salesforce Adds $575 million in Private Funding

nextupresearch1 — Fri, 22 Jan 2010 07:00:13 +0000

Salesforce announced the closing of private placement funding in the amount of US$ 575 million. It comes in the form of convertible senior notes due 2015. Salesforce.com says these notes are unsecured, unsubordinated obligations, with interest being paid semi-annually at a rate of 0.75% per year.

Parker Software Integrates with Salesforce.com and Microsoft Dynamics

nextupresearch1 — Wed, 06 Jan 2010 05:45:07 +0000

Parker Software announced the integration of their product, WhosOn, with Salesforce.com and Microsoft Dynamics, the top two Customer Relationship Management (CRM) platforms. Both CRM platforms can be fully integrated with WhosOn, a solution that tracks, engages, and reports on visitors to a website in real-time through live chat and web analytics

Fujitsu Service Offerings Now Available on the Salesforce.com AppExchange

nextupresearch1 — Tue, 15 Dec 2009 07:39:05 +0000

Fujitsu announced that its application development and integration service offerings are now listed on the salesforce.com AppExchange at www.salesforce.com/appexchange. The Fujitsu offerings provide clients with a predictable experience with Salesforce CRM and large-scale cloud computing deployments by applying a proven methodology led by a Fujitsu team of certified consultants. Throughout its six-year partnership with salesforce.com, Fujitsu has created an approach and global footprint to ensure client success by combining client-focused consulting with industry best practices.

Salesforce brings social networking application to the enterprise sector

nextupresearch1 — Sun, 13 Dec 2009 08:36:30 +0000

Salesforce chief executive Marc Benioff said the new Web-based tool brings social networking to the business space by integrating the functionalities of Facebook and Twitter into a nifty interface for corporate users. Benioff lamented the fact that companies, mainly call centers, are slowly becoming irrelevant and unreceptive to their customers by failing to respond to their concerns, which often can be found in social media sites and online communities. The application, which would be available in the early part of 2010, runs on BlackBerry, Windows Mobile devices, or iPhone, the company said. Users of Chatter will be charged $50 per month, although current clients of Salesforce CRM and Force.com, the company’s applications platform, will get it for free

BMC, CA Join Salesforce.com Cloud

nextupresearch1 — Fri, 20 Nov 2009 06:30:31 +0000

Salesforce got help in this area from partners BMC Software and CA, both of which announced they’ll be offering apps built on Force.com next year. Customers Avon, Japan Post, and Kelly Services have already built apps on the cloud computing platform. Still, Salesforce.com knows it needs rapidly faster adoption of Force.com to retain its lead as one of the most important companies in enterprise cloud computing, particularly as Microsoft, Google, and others intensify their efforts in this area.

IBM’s new service jumps on cloud computing bandwagon

nextupresearch1 — Mon, 16 Nov 2009 07:41:57 +0000

IBM launched a new cloud computing service, aiming to take on companies such as Amazon, Google, Microsoft and Salesforce. Cloud computing allows companies to run software and store information in remote, large-scale data centers that can be accessed over the Internet. That means users can cut back on hardware, as well as space and electricity.

Dell and Salesforce Launch Cloud Computing Offerings for SMBs

nextupresearch1 — Mon, 12 Oct 2009 15:32:59 +0000

Dell and Salesforce announced the availability of new certified Dell-salesforce solutions, joint offerings for small and medium businesses (SMBs), that deliver customer relationship management applications via the cloud. These solutions will allow small and medium businesses in the United States to manage their people and processes more efficiently by deploying CRM across their businesses. The joint offerings require no incremental hardware or software to install or maintain, and customers will be able to manage all their customer information, activities, and conversations, with subscription based pricing starting from $9 per user per month.

Salesforce Tackles the Next Frontier in Contact Center Technologies with Service Cloud 2

nextupresearch1 — Mon, 05 Oct 2009 15:31:08 +0000

Salesforce announced five-minute upgrades and a new partnership with Cisco, further extending its leadership position in cloud computing and bringing Service Cloud 2 to companies of all sizes. Companies will be able to access the Service Cloud 2 even during planned maintenance windows with the new five-minute upgrade technology. Salesforce and Cisco unveiled a complete call center running entirely in the cloud with a combined solution integrating telephony with CRM. The five-minute upgrade technology and new solution with Cisco are delivered with Service Cloud 2, salesforce.com’s next generation solution for customer service. The Service Cloud 2 exponentially increases the quality of service, while lowering the cost, by leveraging the expertise of the community.

Salesforce Launches Service Cloud 2

nextupresearch1 — Mon, 14 Sep 2009 15:27:37 +0000

Salesforce announced the launch of Service Cloud 2. The Service Cloud is a solution for customer service, which increases the quality of service, while lowering the cost by leveraging community expertise, claimed the company. According to the company, the Service Cloud can also deliver product innovations for the customer service industry by introducing a knowledge base designed for cloud computing i.e Salesforce Knowledge. Additionally, Salesforce Answers looking at discussion forums and Salesforce Twitter can be delivered, the company added.